(Marriott SG) The Westin Singapore - Front Office Intern (新加坡万豪酒店) 新加坡威斯汀酒店 - 前厅部实习生
by The Westin Singapore3 March - 3 August 2025
Travel/Hospitality
Polytechnic, University, Young Working Adults
Singapore
3
SGD 1001 - 2000
24 February 2025
Job Description
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. You will learn first-hand about a hotel's operations.
在威斯汀,我们致力于通过提供清新的环境、周到的设施和焕发活力的活动来提升宾客的福祉,确保他们在离开时感觉比抵达时更好。您将直接了解酒店的运营。
• Together with your colleague you take care of the smooth check-in and check-out of our international guests
• You will learn how to deal with our guests in a professional manner and will be available to answer their questions and concerns
• Take a look behind the scenes of the reception and get to know the back-office area and the associated tasks
• In our telephone center, you will have the opportunity to better understand the entire customer journey and deal with our guests' inquiries both in person and on the phone
• Dealing with guest complaints in a professional manner is also part of your training, where you will learn how to turn negative impressions into positive memories.
• Be attentive and anticipative towards guests needs.
• 与您的同事一起负责国际客人的顺利入住和退房
• 您将学习如何以专业的方式与我们的客人打交道,并能够回答他们的问题和疑虑
• 参观接待台的幕后,了解后台办公区域和相关任务
• 在我们的电话中心,您将有机会更好地了解整个客户旅程,并亲自或通过电话处理客人的询问
• 以专业的方式处理客人投诉也是您培训的一部分,您将学习如何将负面印象转化为正面记忆。
• 关注并预见客人的需求。
Internship Requirements
Good interpersonal skills with effective multi-tasking, time management and problem-solving skills
Possess a warm, pleasant personality with basic knowledge of local city streets, restaurants, and major attractions
良好的人际交往能力,具有有效的多任务处理、时间管理和解决问题的能力
性格热情、开朗,对当地城市街道、餐馆和主要景点有基本了解
Other Benefits and Welfare
Hotel Stay associate rate, F&B discounts, Uniform, Duty Meals etc.
酒店住宿联营价格和餐饮折扣、制服、值班餐等。
About the Company
The Westin Singapore offers space for both business and pleasure in the heart of Singapore’s Central Business District. Our spacious hotel rooms and suites offer sleep-well amenities and views of the cityscape and Marina Bay.
Our hotel in the Marina Bay area offers family-friendly amenities, an outdoor infinity pool, and a WestinWORKOUT Fitness Studio. Rejuvenate in our Heavenly Spa by Westin in the afternoons.