Front Office Intern 前台实习生

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Internship Period
7 April - 30 September 2025
Industry
Travel/Hospitality
Education Level(s)
Polytechnic, University, Young Working Adults
Location
Singapore
No. of Opening(s)
5
Stipend
SGD 501-800
Apply by
28 February 2025

Job Description

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!

以你所在课堂学的内容为基础, 通过我们的酒店实习计划机会加强您的酒店知识与体验。您将直接了解酒店的运营。我们的酒店实习计划让您真正从头开始体验这个行业,我们的创始人和许多领导者都是从这里开始的。您将沉浸在万豪的文化和商业中,并在旅游业中找到自己的真正使命。我们的实习机会通常在酒店的许多不同区域提供。通过在令人兴奋的酒店管理领域获得实践经验,您将为毕业后寻求机会做好更好的准备。这是为了探索、开启您的梦想职业并加入我们的旅程!


Tasks Include:
• Welcome and acknowledge each guest according to standards
• Anticipate guests' service needs
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process
• Interact & engage with guests
• Thank guests with genuine appreciation and provide a fond farewell
• Familiarization of PMS and GXP platform and other systems
• Marriott Bonvoy Recognition
• Check in / Check out process
• Rooms Controller Tasks
• Room Assignment and managing the rooms inventory
• Able to use PMS to look up details and place profile / booking notes
• Manage traffic around driveway and Porte cochere
• Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.

任务包括:
• 根据标准欢迎和感谢每位客人
• 预测客人的服务需求
• 使用品牌或住宿特定的流程积极倾听并积极回应客人的问题、疑虑和请求
• 与客人互相互动
• 以真诚的感谢客人,并深情告别
• 熟悉 PMS 和 GXP 平台和其他系统
• 万豪旅享家认可
• 入住/退房流程
• Rooms Controller 任务
• 房间分配和管理房间库存
• 能够使用 PMS 查找详细信息并放置个人资料/预订笔记
• 管理车道和 Porte cochere 周围的交通
• 处理所有退房,包括快速退房、解决任何逾期和有争议的费用、结算账户、取回房间钥匙以及请求对客人的住宿发表评论。


Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
万豪国际集团是全球最大的酒店公司,拥有更多品牌、更多酒店以及更多员工成长和成功的机会。我们相信,伟大的职业生涯是一段发现和探索的旅程。那么,我们问,您的旅程将带您去哪里?

万豪国际集团是一个机会均等的雇主。我们坚信雇用多元化的员工队伍并维持包容性、以人为本的文化。我们承诺不基于任何受保护的基础(例如残疾和退伍军人身份)或适用法律涵盖的任何其他基础进行歧视。

该实习岗位全年开放 (This position is open throughout the year).


Internship Requirements

Interns should possess:
• Good interpersonal communication skills
• Present themselves well
• Speak basic English
• Work well in a Team
• Confident to interact with guests

实习生应具备:
• 良好的人际沟通能力
• 表现得体
• 会说基本的英语
• 在团队中工作良好
• 自信地与客人互动


Other Benefits and Welfare

• Uniform Provided
• Duty Meals Provided
• Birthday Leave
• Local Medical General Outpatient Insurance for Panel Clinics
• Marriott Explore Rates on Hotel Stays and Food and Beverage Outlets

• 提供制服
• 提供值班餐食
• 生日假期
• 指定诊所的本地医疗普通门诊保险
• 万豪 Explore 酒店住宿和餐饮店的员工价格


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About the Company

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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