Regional Operations (Data Analytics) Internby Shopee
To be confirmed
E-commerce, Internet & Online
To be confirmed
Analyzing and monitoring operational KPIs across the region (including logistics, payment, customer satisfaction, listing, etc)
Conducting root cause analysis when operational performance fluctuates. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation
Giving feedback to local ops teams about their operational performance, analysis of most common issues and development of next steps to solve them
Understanding the current systems’ capabilities and limitations, continuous improvement for systems and processes
Providing feedback to and working with other departments to improve overall operations efficiency
Streamlining and standardizing Operations SOP
Currently pursuing a degree in Business, Engineering, Supply Chain management or relevant disciplines
Excellent communication skills (written and verbal)
High energy, self-motivation & ability to thrive in a fast-paced start-up environment
Excellent ability to work in a regional team
Project management skills
Good knowledge in Microsoft Excel, Python, SQL
Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
Result-driven & customer-focused attitude
About the Company
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.